Your guide to boiler warranties

What is a boiler warranty?

A warranty is an agreement from the boiler manufacturer that if anything goes wrong with the boiler, they have a duty to come out and fix it. This only remains valid if the boiler is regularly serviced and maintained.

Boiler warranties are designed to provide you with peace of mind, knowing that your boiler is covered in the event of a breakdown or fault. If a fault or breakdown occurs with your boiler during its warranty period, the manufacturer should organise a repair or replacement.

Why do I need a boiler warranty?

Most boilers come with a warranty as standard. Your boiler warranty covers you and the boiler manufacturer in a law-binding agreement, which promises to repair or replace your system when you get a new boiler installed. This written agreement covers you, should something go wrong.

Below, we outline the benefits of having a boiler warranty or guarantee and what you need to do to ensure it is kept valid.

What does my boiler warranty cover?

A manufacturer-backed warranty will safeguard you against a number of boiler problems, which will save money on repair costs.

Generally, a boiler warranty will cover the problems associated with your boiler – ranging from leaks to faulty heat exchangers, that might arise from a manufacturing issue with your appliance.

Different manufacturers offer different warranty packages. For example, an Ideal boiler warranty may have a different warranty compared to a Vaillant boiler. These are covered in more detail in the warranty documents sent by the manufacturer.

The types of cover available can sometimes change as brands will compete to offer the best package so it’s worth checking on the manufacturer’s website

How long do boiler warranties last?

The length of your boiler warranty depends on the specific brand or model you choose. Some companies offer extended warranty periods.

For example, BOXT offers extended warranties of up to 10 years depending on the brand of the boiler you choose. You can select which warranty period best suits your needs when choosing your new boiler.

Brands such as Worcester Bosch and Vaillant now come with a guarantee, not just a warranty. This provides complete peace of mind as you’ll be covered for any parts, labour, or call-out fees if something goes wrong.

How do I keep my boiler warranty valid?

There are a number of conditions you need to meet for your boiler warranty to remain valid for the period of coverage. The most common boiler warranty terms and conditions include the following:

1) Installed by a Gas Safe Engineer, ideally one approved by the manufacturer

Choosing an accredited boiler installer like HomeServe means you can have total confidence in the quality of work with the option of extending the boiler warranty or guarantee by up to 10 years. All of the work carried out for your boiler installation also has a 1-year guarantee as standard.

2) Registered within 30 days of installation

New boilers need to be registered with the manufacturer within 30 days to qualify for cover. If your new boiler is installed by HomeServe this won’t be a problem, as we’ll do all the paperwork for you.

3) Get an annual boiler service, by a Gas Safe Engineer

Our national network of local engineers can provide you with a thorough and professional boiler service, so the warranty remains valid. If we find any faults, we’ll contact the manufacturer on your behalf and arrange for your boiler to be repaired so it’s quickly up and running again.

How to check the Worcester Bosch guarantee length

To check whether the boiler is still within its guarantee period, locate the 23-digit serial number of the product. Next, go to the Worcester Bosch website and enter the serial number to check the guarantee. Dates and guarantee validity are subject to an annual service after the installation.

How to find more information on the Worcester Bosch guarantee

More details on what is or isn’t covered by a Worcester guarantee can also be found on the Worcester website.

How to submit a warranty claim

Claims can be submitted by contacting the manufacturer via the following methods:

Worcester Bosch:

To submit a claim, call Worcester Bosch’s customer service on 0330 123 9339

You can also submit a boiler repair enquiry via the Worcester website.

Ideal:

To submit a claim, call Ideal’s customer service on 01482 498660.

Vaillant:

To submit a claim, call Vaillant’s customer service on 0330 100 3150.

How to find more information on the Ideal warranty

More details on what is or isn’t covered by an Ideal warranty can also be found on the Ideal website.

How to find more information on the Vaillant guarantee

More details on what is or isn’t covered by the Vaillant guarantee can also be found on the Vaillant website.

Get a boiler service with HomeServe

At HomeServe, our goal is to provide our customers with the best service. If you notice any faults with your central heating system, we’ll be happy to help, whether it was installed by us or someone else.

If your boiler needs an annual service, one of our Gas Safe engineers can provide you with a full and effective boiler service. To find out about the benefits of a boiler service, take a look at our boiler service checklist.

What if my boiler is out of warranty?

If your current boiler’s warranty period has ended and it is over 10 years old, then it might be a good idea to start thinking about getting a replacement.

We’re working together with BOXT, one of the largest boiler installation companies in the UK, to help you find the best boiler for your home.

BOXT makes choosing the perfect new boiler for your home easy with a fixed price quote on your screen in just 90 seconds.