Electrical insurance and breakdown cover

Frequently asked questions

• What is electrics cover and why do I need it?

  • Electrics cover offers assistance in case electrical problems arise in your home.

    With this insurance in place, you’ll have peace of mind that if you face issues such as failed wiring, a breakdown of your fusebox or even broken sockets and switches, you’ll be able to call on our Home Experts for help.

    We’ll even cover you for accidental damage to your electrics - so if you have a DIY disaster, you can rely on us to help you sort it out.

• Who can buy this insurance?

  • These electrics insurance products are for homeowners who live in houses, bungalows or flats.

    However, we also offer a range of cover options for landlords.

• What does HomeServe electrics insurance include?

  • Our electrics insurance includes cover for unexpected problems that might arise in your home, such as failed wiring, a breakdown of your fusebox and broken sockets and switches.

    Some of our insurance products offer additional cover for problems with your central heating system, plus insurance for your home’s plumbing and drainage - so you can choose the one that suits you best.

    Some insurance options come with a FREE Boiler Service in the first year.

• Are home appliances covered by my electrics insurance?

  • No, this insurance doesn’t cover home appliances such as your washing machine, oven or dishwasher.

• What happens if I discover an electrical problem?

  • You can make an insurance claim at any time of the day or night, 365 days a year - so whenever you find that something’s wrong, you can reach us and let us know.

    Once that’s done, one of our Home Experts will soon be on hand to help get things fixed. We always aim to solve your problem the first time we come out to you, and most of our repairs are guaranteed for 12 months.

• FREE Boiler Service Terms and Conditions

  • For policies that include a boiler service, the price of the service is shown as FREE when compared to the equivalent cover without service

    The boiler service is FREE in the first year only. Upon renewal, this is chargeable and will be included as standard in the cost of the policy.

    • The offer of a FREE Gas Boiler Service is only available on certain highlighted products on our website
    • Only one offer per household
    • If you cancel your cover within the first 28 days you will not receive the boiler service
    • No cash alternatives will be offered
    • HomeServe staff are not eligible for this offer
    • Separate terms and conditions apply to the products themselves
    • HomeServe reserves the right to withdraw this offer at any time
    • This offer is for new customers only