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How can we help you today?
Select a reason from the list below
If you're a homeowner or landlord with cover for any of the following areas of your home, you can book one of our Home Experts online through your MyHomeServe account in a matter of minutes.
- Plumbing
- Drainage
- Water supply pipe
- Gas
- Electrics
- Boiler Health Check & Boiler Service
- Pest & Security
Alternatively, you can get in touch by giving us a call on 0330 0247 002* - our lines are open 24/7, 365 days a year. If you suspect a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.
Fastest ways to make a claim
Make a claim online
The fastest way to make a claim is through your MyHomeServe account. Log in to your account to make a claim.
Log inFastest way to discuss a claim
Message us online
We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.
For all new customers, our first year price is an introductory offer to enable you to experience cover and our service at a reduced cost. When taking out the policy we always give you an indication of what your price will be in the second year, as long as you've not made any claims. Your claims history will always be taken into account when calculating your renewal price.
Every year we assess our prices and these are amended to reflect any changes to business costs and increased investments in our service.
If you'd like to talk to us about your premium our Message Us team is on hand to help
Fastest ways to get help from our team
Message us online
We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.
If you have a Boiler Service included in your policy, we'll contact you each year to arrange this.
In your first year as a HomeServe customer we'll carry out your Boiler Service at the same time as performing your Boiler Health Check. If you're a landlord, this will also include your Gas Safety Inspection.
After this it will usually be carried out sometime between April and September, or for landlords, alongside your Gas Safety Inspection.
Here's how to book your service
Log in to MyHomeServe
You can see your scheduled appointments and services in MyHomeServe. Log in to your account and go to "my appointments"
Log inMessage us online
We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.
Speak to us
When it comes to choosing a new boiler for your home, we know how important it is to get it right. That’s why HomeServe and BOXT are now working together to help you take better care of your home; combining over 30 years experience in home assistance with one of the largest boiler installation companies in the UK.
With over 150,000 happy customers, 22,000 5 star Trustpilot reviews as well as a range of finance options the experts at BOXT will help you get the best boiler for your home and budget.
If you're an existing HomeServe customer you can also get an exclusive £200 off*1 your new boiler from BOXT.
Get a fixed price quote from BOXT
By Phone
Online
We've got a range of home emergency cover on plumbing, heating and electrics for you to choose from. For more information and to find the right cover for your home and your budget, get in touch with us and we'll be happy to help.
Message us online
We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.
Our repairs team is on hand to help with any one off home issues you might have, from a leaking tap to a broken boiler.
Fastest way to speak to us
Speak to us
By Phone:
0330 0247 053*Here at HomeServe we always aim to provide our customers with the best possible service, but unfortunately sometimes things can go wrong.
Letting us know when you're unhappy with your experience gives us the opportunity to put things right and make sure that we continue to improve to deliver the best possible service in the future.
To find out more about our complaints process, take a look at our FAQ
You can make a complaint in the following ways
Write to us
You can send your complaint via post to:
Freepost RLYC-LXAL-GEEHCustomer Relations DepartmentHomeServe Membership LtdWalsallWest MidlandsWS2 7BN
To cancel your policy / plan, please call us or get in touch with a member of our Message Us team. Make sure you've got your policy / plan number to hand.
When you cancel your policy / plan we'll let you know if you need to make any outstanding payments that may be due under the terms and conditions of your cover.
Message us online
We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.
Fastest ways to get help from our team
Message us online
We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.