HomeServe USA
HomeServe Canada
HomeServe Spain
HomeServe France
We service all makes and models of air source heat pumps, so you can rest assured that yours is on our approved list.
This plan is for homeowners who are responsible for the upkeep and repair of their house or flat - whether you live there privately, or are a landlord that rents it out to others.
Unfortunately, we don’t cover dedicated business premises, such as pubs, hotels, B&Bs, factories etc.
To make buying your plan as quick and simple as possible, here’s all the information you’ll need to share with us…
- Whether you live in the property or are a landlord
- Details of the house or flat you want to buy the service plan for
- A valid email address
- The bank details of who will be paying for the plan
If you wish to cancel your plan, you can do so at any time by contacting us. If this is within the 28-day cancellation period, you’ll receive a full refund as long as no work has been carried out under the plan. If work has been carried out, you won’t be eligible to cancel, no refund will be due and you’ll need to pay any outstanding balance.
We’ll make 3 attempts to contact you to book an appointment, but if we’re unable to get hold of you, no refund will be due. However you can still contact us to arrange the appointment within the remaining period of your plan.
To help make life easier, we’ll remind you when your service is due. Appointments are carried out Monday to Friday, 9am to 5pm, excluding bank holidays.
Your plan is set up so that it will automatically renew every year. This is to make the process of renewing easier. We’ll send you a reminder about 4 weeks before your plan is due to renew. This will confirm the price of your plan for the next year and prompt you to check that it still meets your needs. The price of your plan may increase at renewal.
If you’d rather your plan didn’t automatically renew, you can cancel this feature when you apply. Alternatively, you can contact us to switch off automatic renewal at any time afterwards.
If you decide you don’t want your plan to automatically renew, you’ll need to contact us each year to renew it yourself and organise payment.
If you also have a boiler as part of your heat pump system, we can do a boiler service at the same time. Please call the number above and we’ll be happy to help you set up a plan for this too.
