HomeServe USA
HomeServe Canada
HomeServe Spain
HomeServe FranceThis insurance is only for homeowners.
It doesn’t include cover for mobile homes or park homes. Business premises and council and housing association properties cannot be covered.
The boiler(s) at your home must have a power input of less than 70kW and be fired by natural gas (not LPG, electricity or oil), and gas supply pipes must be 35mm or less in diameter.
To make buying your cover as simple as possible, please make sure you have the following information to hand:
- Details of the house, bungalow, flat or apartment you want to cover
- Details of how it is heated (for example, the make of your boiler)
- A valid email address
- The bank details of whoever will pay for the insurance
If you wish to cancel your policy, you can do so at any time by contacting us.
If this is within the 28 day cancellation period and you haven’t made a claim, you will receive a full refund. If you have made a claim, you’ll receive a refund minus the number of days you had cover.
If it’s after the 28 days and you have made a claim, you will need to pay any remaining payments for the full term of the policy. If you haven’t made a claim, you’ll receive a refund minus the number of days you had cover.
See the terms and conditions of your policy for more information on cancellation.
Whilst you can make a boiler claim before the check has been done, please note that we’ll complete the health check first and it must pass for us to be able to progress with your claim.
To find out more about how to book your appointment, as well as what happens during and after the check, take a look at our frequently asked questions.
- Each separate problem registered will require an excess payment of £60 per claim to be made.
- Unrelated problems which are not associated with each other will require a separate excess payment.
- Where physical investigation work is undertaken and the problem is not resolved, the excess payment will NOT be refunded.
- The excess payment is taken using a credit or debit card. If you book over the phone, your card details must be input using your telephone keypad.
- We only accept payment using the following cards: MasterCard, Visa and Visa Debit.
Please read the terms and conditions of your policy for full details.
All of our gas products come with a boiler health check, which needs to be booked within 90 days from when your policy starts. During this appointment, our Gas Safe registered engineer will check that your boiler is on our approved list and that there are no pre-existing problems with your boiler or central heating system. If we find that it’s not on our list or discover a fault, we’ll…
- Tell you what needs to be done to fix it and how much it’ll cost.
- Remove boiler cover from your policy or cancel it completely depending on the level of protection that you hold.
If you need to claim for a boiler problem before the check has been done, we’ll carry out the check first and it must pass before we can progress with your claim.
To find out more about how to book your appointment, as well as what happens during and after the check, take a look at our frequently asked questions.
Please note that if your policy includes a boiler service, this will be completed at the same time as your boiler health check, to save you making another appointment.
In your first year as a HomeServe customer we’ll carry out your boiler service at the same time as performing your boiler health check.
After this, if your insurance cover includes a boiler service it will usually be carried out sometime between April and September.
No. Your boiler service is not an element of your insurance and therefore is not part of the contract of insurance underwritten by the underwriter. Nor is it regulated by the Financial Conduct Authority.
This means that if you have any complaint relating to your boiler service, you will not have the right to refer it to the Financial Ombudsman Service.
HomeServe also offers standalone boiler services, but the service provided is the same whether it is purchased on its own or together with insurance. When both are purchased together, the boiler service is FREE in the first year.
When a FREE boiler service is included in your first year of cover, the boiler service is shown as FREE when compared to the equivalent cover without service.
If you renew your cover for a second year you will have to pay for your boiler service, and the cost of this will be included as standard in the total price of your insurance.
Don't worry. HomeServe's one off repairs team can help!
We offer a range of fixed price services that will help keep your home running smoothly. All our repairs are carried out by HomeServe approved experts. Call our team on 0330 0247 064 to find out more.
For enquiries, lines are open on weekdays from 8am to 6.30pm and Saturdays from 8am to 4pm. We are closed on Sundays. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.
Yes. Homeowners whose properties are heated by dual-purpose boilers, a warm air heating system, combination cylinders or thermal storage units are not eligible to buy this cover.
If you think you have a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.
In your first year of cover, or if you move home after 6 months of cover:
- If the boiler is less than 7 years old, we will arrange a replacement and cover the installation costs.
- If the boiler is more than 7 years old, we will arrange a replacement, but you will be required to pay for the installation costs (including parts, labour and VAT).
Your cover is set up so that it will automatically renew every year. This is to make the process of renewing easier and ensure your home has continuous cover. We’ll send you a reminder about 4 weeks before your cover is due to renew. This will confirm the price of your cover for the next year and prompt you to check that it still meets your needs.
The price of your cover will increase at renewal. Customers about to renew their cover for a second year can expect to pay £35.59 a month* (£427.08 for the year), provided they have made no claims. This price includes the cost of your boiler service.
If you’d rather your cover didn’t automatically renew, you can cancel this feature when you apply. Alternatively, you can log in or contact us to switch off automatic renewal at any time afterwards.
If you decide you don’t want your cover to automatically renew, you’ll need to contact us each year to renew it yourself and organise payment.
No. You only have to pay your insurance premium and - in the event you make a claim - your excess.
Premiums include Insurance Premium Tax at the relevant rate and are subject to factors such as inflation and tax rate changes.
This policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited. Aviva Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Aviva Insurance Limited is registered in Scotland as company number 2116. Its registered address is:
Pitheavlis,
Perth,
Scotland
PH2 0NH.
HomeServe is an insurance intermediary and arranges and administers cover on behalf of the underwriter. HomeServe is a trading name of HomeServe Membership Limited. Authorised and regulated by the Financial Conduct Authority for its general insurance activities. Registered in England and Wales, number 2770612. Registered office: Cable Drive, Walsall, WS2 7BN. VAT registration number GB 559669669.
The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Conduct Authority’s Financial Services Register.
The full terms and conditions of your policy, plus other important documents about your cover and HomeServe’s services, can be downloaded here.
The price of a boiler service is shown as FREE when compared to the equivalent cover without service. The boiler service included with this cover is FREE in the first year only, upon renewal the boiler service is chargeable and will be included as standard in the total cost of the cover. Please refer to What happens after I’ve had my cover for a year?
- The offer of a FREE gas boiler service is only available on certain highlighted products on our website
- Only one offer per household
- If you cancel your cover within the first 28 days you will not receive the boiler service
- No cash alternatives will be offered
- HomeServe staff are not eligible for this offer
- Separate terms and conditions apply to the products themselves
- HomeServe reserves the right to withdraw this offer at any time
- This offer is for new customers only