A boiler health check is a great way for us to get to know your boiler whilst making sure it’s safe and can be covered if something goes wrong. Here you’ll find the answers to our most frequently asked questions, so you know what to expect, before, during and after the check.
All of our gas products come with a boiler health check, which you’ll need to book within 90 days from when your policy starts. During this appointment, our Gas Safe registered engineer will find your boiler’s unique GC number to check that it’s on our approved list, and make sure that there are no pre-existing problems with your boiler or central heating system. If we find that it’s not on our list or discover a fault, we’ll…
If you need to claim for a boiler problem before the check has been done, we’ll carry out the check first and it must pass before we can progress with your claim.
Our approved list includes all the boiler makes and models that we’re able to provide cover for.
We want to make sure that you aren’t paying for cover that you can’t claim on, which is why it’s so important to us that your boiler health check is completed as soon as possible.
GC stands for Gas Council and every boiler has its own 7-digit GC number to help identify it.
It looks like this… GC No: 12 345 67 and is most commonly found on the data label on the outside of the boiler casing, or inside your installation / service manual.
You don’t have to provide us with this number, but if you do know it, sharing it with us allows us to check if your boiler is on our approved list before your boiler health check appointment.
If your boiler health check hasn’t been booked or completed within 90 days from when your policy starts we’ll need to remove boiler cover from your policy or cancel your policy completely, depending on the level of protection that you hold.
Whilst you can make a boiler claim before the check has been done, please note that we’ll complete the health check first and it must pass for us to be able to progress with your claim.
The Gas Safe registered engineer who carries out your health check will pass your boiler, identify any maintenance work needed, or fail your boiler. Whatever the outcome, we’ll confirm this in a letter to you.
Pass: Your boiler is eligible for cover and you can make a claim if something goes wrong. If your policy includes a boiler service, this will have been completed at the same time as your Boiler Health Check, to save you making another appointment.
Maintenance work needed: We’ll tell you what needs to be done to fix the problem and you’ll have 28 days to arrange and pay for the repair to be carried out. During this time, you won’t be able to make a boiler claim, but if you’d like us to help with the repair, you can call us on 0330 0247 022 to get a free quote. Our lines are open weekdays from 8am to 7pm (except for bank holidays).
Unfortunately, if the work isn’t done within 28 days we’ll need to remove boiler cover from your policy or cancel your policy completely depending on the level of protection you hold.
Fail: This means that your boiler isn’t eligible for cover, so we’ll need to remove this from your policy, or cancel your policy completely, depending on the level of protection that you hold.
If your appointment is no longer convenient, make sure you reschedule for a date that suits you better, but don’t forget it must be booked or completed within 90 days from when your policy starts.
You can rearrange your appointment online through your MyHomeServe account, or by giving us a call on 0330 0247 999. Our lines are open on weekdays from 8am to 8pm and Saturdays from 8am to 4pm.
We’ll never cancel your appointment, but we may need to reschedule it in extreme circumstances, for example during periods of bad weather when we need our Home Experts to attend emergency claims.
A boiler health check is a one-off inspection of your boiler that we complete within 90 days from when your policy starts. It allows us to make sure your boiler’s on our approved list and doesn’t have any pre-existing problems that could affect your level of cover or any claims you need to make.
A boiler service is completed once a year to make sure your boiler is safe and working as it should. If you’ve got a new boiler, having a service each year will also help to keep your warranty valid, in case there’s an unexpected problem.
A Gas Safe registered engineer will complete the boiler health check and boiler service, so you can relax knowing you’re in safe hands.
Yes, if you move house, we’ll need to carry out a new check to make sure that the boiler is on our approved list and doesn’t have any pre-existing problems, before we can cover it. You’ll need to make sure this is booked or completed within 90 days from the date you move into your new home.
Whilst you can make a boiler claim before the check has been done, please note that we’ll complete the health check first and it must pass for us to be able to progress with your claim.
We’re working together with BOXT, one of the largest boiler installation companies in the UK, to help you find the best boiler to meet your needs. If you’re an existing HomeServe customer you can get an exclusive £200 off a new boiler* from BOXT. Get your new boiler quote to get started.
* This £200 discount is only available to existing HomeServe policyholders. Only one discount available per boiler installation on all gas boilers. The discount will be applied to the cost of the boiler requested. Installation must be booked within 30 days of the date of the quote provided by BOXT to the customer. No cash alternatives given. HomeServe reserves the right to withdraw this offer at any time.
Once your new boiler has been installed, please give us a call on 0330 0247 999 so we can chat to you about your cover. Our lines are open on weekdays from 8am to 8pm and Saturdays from 8am to 4pm.
If you’re happy to continue with your policy alongside your new boiler warranty, we’ll need to update your boiler details and arrange for a new health check to be completed at a time to suit you.
Alternatively, if you no longer need boiler protection, we can look at other cover options available to you, or cancel your policy completely.
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