How can we help you today?


Booking your Boiler Health Check or Boiler Service is easy, all you need to do is follow the guidance below to book your appointment:

Existing customers

If you hold cover through us and would like to book your Boiler Health Check or Boiler Service, simply log in to your MyHomeServe account and then click the relevant option. If you don't have MyHomeServe, you can create your account here.

If you're a landlord, message us online or give us a call on 0330 0247 202* and we'll book this for you.

Your Boiler Health Check must be booked or completed within the first 90 days of your cover start date or the date you change address; otherwise, your cover may be cancelled or amended to remove the boiler/system element (if applicable).

New customers

If you don't hold cover through us, you can purchase a Gas Boiler Service Plan and get peace of mind that one of our Gas Safe registered engineers will be on hand to service your boiler each year. To find out more, visit our Gas Boiler Service page.

Alternatively, if you prefer, you can book a one-off Boiler Service appointment.

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Chat to us online

We're available:

  • Weekdays 8am - 8pm
  • Saturday 8am - 4pm
  • Sunday 10am - 4pm

Speak to us

By Phone:

0330 0247 202

By Textphone:

18001 0330 0247 999

Email us

Email us using our simple form and we'll respond within 10 working days.

Write to us

Send your letter to the following address:

Customer Enquiries
HomeServe Membership Ltd
Freepost RLYC-LXAL-GEEH
Walsall, West Midlands
WS2 7BN


* For claims lines are open 24 hours a day, every day of the year. For enquiries, lines are open on weekdays from 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.