Plumbing and drainage cover

Frequently asked questions

• What is plumbing and drainage cover and why do I need it?

  • Plumbing and drainage cover is insurance for your home’s pipes, drains, sinks and toilets, as well as your water supply pipe.

    It offers peace of mind that, should you experience a leak or blockage, you can rely on us to help get it sorted.

• Who can buy this insurance?

  • These plumbing and drainage insurance products are for homeowners who live in houses, bungalows or flats.

    However, we also offer a range of cover options for landlords.

• What does my plumbing and drainage insurance include?

  • Our plumbing and drainage insurance includes cover for a wide range of problems including burst pipes, blocked drains, trouble with toilets and water supply pipe leaks.

    Some of our insurance products offer additional cover for problems with your central heating system, plus insurance for your home’s electrics and cover against pest infestations - so you can choose the one that suits you best.

    Some insurance options come with a FREE Boiler Service in the first year.

• What happens if I discover a plumbing and drainage problem?

  • Leaks and blockages are impossible to predict. Thankfully, we’re not!

    With cover from HomeServe, you’ll be able to make an insurance claim at any time of the day or night, 365 days a year - so no matter when a plumbing and drainage problem crops up, you can rely on us to help tackle it.

    We always aim to fix whatever’s gone wrong the first time we come out to you, and we offer a 12-month guarantee on most repairs excluding drainage.

• FREE Boiler Service Terms and Conditions

  • For policies that include a boiler service, the price of the service is shown as FREE when compared to the equivalent cover without service

    The boiler service is FREE in the first year only. Upon renewal, this is chargeable and will be included as standard in the cost of the policy.

    • The offer of a FREE Gas Boiler Service is only available on certain highlighted products on our website
    • Only one offer per household
    • If you cancel your cover within the first 28 days you will not receive the boiler service
    • No cash alternatives will be offered
    • HomeServe staff are not eligible for this offer
    • Separate terms and conditions apply to the products themselves
    • HomeServe reserves the right to withdraw this offer at any time
    • This offer is for new customers only