How can we help you today?


Yes! First of all, check any existing policies you have to make sure your boiler isn't already covered for a repair or replacement.

If you need a new boiler installation we’re now working together with BOXT to help you take better care of your home; combining over 30 years experience in home assistance with one of the largest boiler installation companies in the UK.

With over 150,000 happy customers, 22,000 5 star Trustpilot reviews as well as a range of finance options the experts at BOXT will help you get the best boiler for your home and budget.

If you’re an existing HomeServe customer you can also get an exclusive £200 off** your new boiler from BOXT.

Find out more about BOXT

**HomeServe Membership Limited (CRN: 002770612) whose registered office is at Cable Drive, Walsall, WS2 7BN (“HomeServe”) brings you this discount offer through BOXT Limited (CRN: 08086606) whose registered office is at 3320 Century Way Thorpe Park, Leeds, West Yorkshire, England, LS15 8ZB (“BOXT”). This £200 discount is only available to existing HomeServe policy holders. Only one discount available per boiler installation on all gas boilers. The discount will be applied to the cost of the boiler requested. Installation must be booked within 30 days of the date of the quote provided by BOXT to the customer. No cash alternatives given. HomeServe reserves the right to withdraw this offer at anytime.

Did you find what you were looking for?

Yes, I have my answer No, I still need help

Excellent! We're really happy you found what you were looking for.

Thanks for letting us know.

Ok, no problem. Would you like to have another look?

You can also try using our search for help.

Yes, take me to the search No, I'd like to get in touch

Or you can choose another topic.

Chat to us online

We're available:

  • Weekdays 8am - 8pm
  • Saturday 8am - 4pm
  • Sunday 10am - 4pm

Speak to us

By Phone:

0330 0247 202

By Textphone:

18001 0330 0247 999

Email us

Email us using our simple form and we'll respond within 10 working days.

Write to us

Send your letter to the following address:

Customer Enquiries
HomeServe Membership Ltd
Freepost RLYC-LXAL-GEEH
Walsall, West Midlands
WS2 7BN


* For claims lines are open 24 hours a day, every day of the year. For enquiries, lines are open on weekdays from 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.