We're sorry that we haven't met your expectations this time. Our aim is to provide you with the best possible service, but unfortunately, sometimes things go wrong.
Telling us about your experience gives us the chance to put things right and improve the service that we offer.
You can contact us in the following ways:
Fill out the online form on our complaints page on homeserve.com.
Send your written complaint to:
Freepost RLYC-LXAL-GEEH
Customer Relations Department
HomeServe Membership Ltd
Walsall
West Midlands
WS2 7BN
Message us online via our chat service.
Call our Customer Service department on 0330 0247 202*
*Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday. For claims and emergencies lines are open 24/7. Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles.
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We're available:
By Phone:
0330 0247 202
By Textphone:
18001 0330 0247 999
Send your letter to the following address:
Customer Enquiries
HomeServe Membership Ltd
Freepost RLYC-LXAL-GEEH
Walsall, West Midlands
WS2 7BN
* For claims lines are open 24 hours a day, every day of the year. For enquiries, lines are open on weekdays from 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.