We're sorry to hear that you'd like to cancel your HomeServe cover. We really value our customers so if we've done something wrong, we'd love the chance to put it right for you. You can get in touch with us on 0330 0247 202* or message us online** to speak to our Customer Care team about any issues that you might've had, or the reason you'd like to cancel your cover.
Alternatively, you can write to us at:
HomeServe Membership Ltd
Freepost RLYC-LXAL-GEEH
Customer Admin Department
Walsall
West Midlands
WS2 7BN.
When you cancel your policy / plan we'll let you know if you need to make any outstanding payments that may be due under the terms and conditions of your cover.
If the reason you'd like to cancel is because you're moving home, you may be able to transfer your cover to your new address - visit our change address page to check if your new home is eligible for cover.
*For enquiries, lines are open on weekdays from 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.
**Our team is available on weekdays 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm.
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We're available:
By Phone:
0330 0247 202
By Textphone:
18001 0330 0247 999
Send your letter to the following address:
Customer Enquiries
HomeServe Membership Ltd
Freepost RLYC-LXAL-GEEH
Walsall, West Midlands
WS2 7BN
* For claims lines are open 24 hours a day, every day of the year. For enquiries, lines are open on weekdays from 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.