If you've received a letter telling you that your Direct Debit has failed, simply message us online as soon as you can, so that we can get your cover up and running for you again. Please have your cover details to hand when you contact us.
You may also wish to get in touch with your bank to understand why the payment has failed.
Alternatively, if you’d like to use a different payment type for your cover, call us on 0330 0247 202* and we can change this for you.
*Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday. For claims and emergencies lines are open 24/7. Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles.
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We're available:
By Phone:
0330 0247 202
By Textphone:
18001 0330 0247 999
Send your letter to the following address:
Customer Enquiries
HomeServe Membership Ltd
Freepost RLYC-LXAL-GEEH
Walsall, West Midlands
WS2 7BN
* For claims lines are open 24 hours a day, every day of the year. For enquiries, lines are open on weekdays from 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.