Have you checked your email spam/ junk folder or other filtered folders? Sometimes your email provider will move it here if they don't recognise the sender. Additionally, make sure that you have entered the correct email address during the signup process.
If you would like further assistance message us* online and we can verify if it's been sent.
*Our team is available on weekdays 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm.
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We're available:
By Phone:
0330 0247 202
By Textphone:
18001 0330 0247 999
Send your letter to the following address:
Customer Enquiries
HomeServe Membership Ltd
Freepost RLYC-LXAL-GEEH
Walsall, West Midlands
WS2 7BN