Your username is your email address. Make sure this is the same as the one you gave us when you created your account.
Forgotten your password? Click on the forgotten password link, enter your email address and we'll send you an email with a verification code. Once you've entered this you'll be able to reset your password - just follow the instructions on screen.
Haven't received an email verification code - take a look at the question below.
Thanks for letting us know.
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We're available:
By Phone:
0330 0247 202
By Textphone:
18001 0330 0247 999
Send your letter to the following address:
Customer Enquiries
HomeServe Membership Ltd
Freepost RLYC-LXAL-GEEH
Walsall, West Midlands
WS2 7BN